Empowerment Skills – The Key To Developing Your Management Skills
You might be surprised how many manager feel concerned when they need to leave their business – you see they have fallen short in being able to empower their employees to cope without them. And that’s a problem…
It must be very wearing for managers to feel that they just cannot absent themselves, when they are missing people in place who can do a great job in their absence.
Empowerment – A Management ‘Must-Have’
Many managers have worked their way up in an organization and feel a close relationship with being in the thick of the work.
This is an insecurity issue – they feel their job is threatened if they are not the one making the call.
So they find it hard to not do the whole job, despite having people around them who would willingly do a bit more.
Empowerment Improves Productivity – A Lot!
If employees don’t develop the understanding that they are empowered to do what they can with the freedom that provides, they will always pass the monkey back to the manager.
They shy away from making decisions they aren’t regularly called to make.
By having this sort of relationship with employees where they know the manager takes all the key steps, they will do only what they are told, which is a big burden on the manager
It’s The Manager’s Fault!
Many managers unknowingly encourage this type of behavior.
It’s quite a step to recognize that employees will evolve their capabilities when they have the trust of the manager and are allowed to do more.
Most decisions that are to be made, when the customer is in your face, demand immediate resolution.
Customers Want Employee Empowerment
Customers like to have their problems fixed by the first person they approach. Having an employee call for the manager only causes irritation and frustration.
They believe that the manager is waiting in the back office, or that the employees have been trained to give this response, and therefore, it becomes an excuse for the employees to blame it on the manager, and the customer to blame it on the manager.
Managers facing such an intervention are more likely to have annoyed customers to face, which is not much fun for anyone.
Strong Teams Make Managers Great
The truth is, a manager is only as good as the power they give their employees.
By giving employees the capacity to act on the manager’s behalf they will benefit incredibly with that level of trust.
Having the knowledge that whatever happens, they will be fully backed up frees them to be creative and happy with their new responsibilities.
Any manager with that sort of team ethic will benefit hugely from the freedom that comes as a result.
With Empowerment Everyone’s A Winner
One of the best management development skills is empowering my employees to make a decision, and satisfy the customer so I don’t have to deal with an overly upset or irate customer due to the employees not being able to resolve an issue.
Individuals start to flower in their abilities and become the swan to the ugly duckling of the past. – producing results even beyond their own imagination.
This is the principle of management development through empowerment.
Any Manager Will Value Empowerment Skills
I have seen many staff turn around in attitude, teamwork, and cohesiveness, when they get a manager that believes in them, their decisions, and problem-solving with their peers.
They begin to reach a level of management development that all managers should desire-a staff that can exist without them.